![]() The following image shows the workflow for enabling real-time translation in a chatbot: Localization workflow by using real-time translation To ensure that localization is enabled for live chat with support agents, the administrator at ABC uses the same Google Translate API service in BMC Virtual Chat. After confirming that the translation works correctly, you can enable real-time translation in the IT chatbots. Before enabling real-time translation for the chatbots, administrators can test whether real-time translation is working correctly by using the BMC Helix Innovation Studio UI. In BMC Helix Chatbot, the administrator selects the translator provider (Google Cloud Translation Services) and provides the Google Translate API key. The ABC company uses Google Cloud Translation Services for automatic language translation. The organization wants to use real-time translation so that its employees can interact with the chatbot in Japanese and French. The primary language of the IT chatbot is English. Scenario: Enabling real-time translation for a chatbotĪn organization - ABC has implemented an IT chatbot to resolve all IT-related queries. To see the list of supported languages, see Supported languages in the Leverages IBM Watson Assistant as the classification service provider for auto-categorization. To learn more about adding the localized strings, see Localizing a Digital Service application. To use real-time translation for languages that are not supported, as a developer, make sure that you add localized field values for your application.
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